How do I contact Apex To Your Door support?
You can e-mail us at YourDoor@apexfitness.com or call 800.656.2739 or click the "Contact Us" link at the bottom of each page on myapex.com. International inquiries: Please call 805.449.1330.

How do I change/view my account information?
After logging in, go to the myapex Account heading and select "Account Preferences" to change/view account information.

How do I change/view my personal billing information?
After logging in, go to the myapex Account heading, select "Billing & Shipping" to change/view account information.

How do I change my password?
After logging in, go to the myapex Account heading and select "Change Password" to change password.

I didn't receive my welcome e-mail with Username/Password.
Your Spam Filters may be blocking the e-mail. Go into your computer's e-mail Bulk or Spam folder and search for the Apex e-mail and select "Not spam".

Can I make modifications to my product order once it has been placed?
YES! You can make modifications to your monthly order, but you must do so 48-hours prior to your shipment day. Need It Now! instant orders cannot be modified once they've been placed.

How much is shipping?
Ground shipping for monthly Apex To Your Door orders is free. All packages are sent Ground for the regular monthly shipment. Handling fees may apply. Additional shipping charges may apply for "Need It Now" and "Gift Order" features.

Is there a minimum order amount I have to purchase per month?
There is no minimum order amount required for any of your purchases.

How can I change my shipment date?
Log into your myapex account, go to the Apex To Your Door tab and select Monthly Order, then select Change Shipping Day.

How do I delay item(s) on my Apex To Your Door account?
Log into your myapex account, go to the Apex To Your Door tab and select Monthly Order. You'll see a list of the items currently in your monthly order. Simply use the "Item Schedule" feature to adjust the next ship date for each item in your order.

How do I delete item(s) on my Apex To Your Door account?
Log into your myapex account, go to the Apex To Your Door tab and select Monthly Order. Then select the Edit Order Contents button.

How can I cancel my monthly Apex To Your Door order?
Log into your myapex account, go to the Apex To Your Door tab and select Monthly Order.. Then select the Cancel My Monthly Order button and follow the prompts until you receive a message that you currently have no monthly items in your cart. An e-mail confirmation of your order cancellation will be sent to you. PLEASE NOTE: Monthly orders must be cancelled at least 48 hours prior to your scheduled ship date.
While Apex does not provide account services, we are happy to assist you and guide you in managing your account. If you would like to be walked through the above process, please contact the customer service department at 800-656-2739.

How do I re-activate my Apex To Your Door order?
Log into your myapex account, go to the Apex To Your Door tab and select "Set Up Monthly Order". Update your personal profile in case you have moved or new billing information. There is never a re-activation or cancellation fee.

I moved and I'd like to update my shipping address.
Log into myapex and click on "Billing & Shipping" under the myapex account tab.

I'd like to update my e-mail address.
Log into myapex and click on "Account Preferences" under the myapex account tab..

I'm no longer a member of a gym or fitness center. Can I stay in the Apex To Your Door program and still receive the benefits I was getting?
YES! You are eligible for the same benefits you had if you were a member of a health club.

I didn't receive my order; my trainer or fitness professional set me up this month.
Log into your myapex account, go to the Apex To Your Door tab and select Monthly Order. Check your shipment month and date and update your profile to ensure correct shipping address. You can also call Apex Customer Service at 800.656.2739.

Is my credit card information secure?
YES! The myapex system is PGP encrypted and uses a VeriSign SSL Digital Encryption Certificate. Learn more at http://www.pgp.com/ or http://www.verisign.com/.

I need to update my credit card.
After logging in, go to the myapex Account heading and select "Billing & Shipping". myapex is able to store multiple credit card numbers.

My credit card is declining, what do I need to do?
Log into myapex, go to the Apex To Your Door tab and select Monthly Order. Choose from the 3 options displayed, and keep in mind that your billing address must match what your credit card company has on file for you.

I received the wrong item(s) in my monthly order, what do I do?
Call Apex Customer Support at 1.800.656.2739
Customer Support Hours: Monday-Friday 7am - 5pm (PST)

Will I get charged tax?
Sales tax may apply depending on your state of residence. Tax rates are based on ZIP code.

What is the Return Policy?
Please call Customer Service (800.656.2739) with any questions regarding refunds on Apex To Your Door orders and all other Apex products.
Please note: shipping and handling fees are non-refundable.